At Kalpotuli, we strive to provide the best quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.
- No Returns Policy
We follow a strict no return policy. Once a product is purchased and delivered, it cannot be returned under any circumstances. - Exchange Policy (Size Issues Only)
We offer exchanges only in case of size issues, subject to the following conditions:
Exchange request must be raised within 48 hours of delivery Product must be unused, unwashed, and in original condition
All tags, packaging, and invoices must be intact Exchange is subject to stock availability If the requested size is unavailable, customers may choose: Another product of equal value, or
Store credit (valid for future purchases) - Non-Exchangeable Items
The following items are not eligible for exchange: Products purchased during sale or clearance Customized or personalized items Used or damaged products (by customer) - Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with:
Order ID
Clear photos/videos of the issue
After verification, we will arrange a replacement or exchange at no extra cost. - Refund Policy
We do not offer refunds under normal circumstances Refunds are only applicable if: The product is out of stock after exchange request Or in case of failed delivery with prepaid orders Refunds (if applicable) will be processed within 5-7 business days to the original payment method. - Exchange Process
To request an exchange:
Email us at: Kalpotulibyuanda@gmail.com
Or contact us via our website
Our team will guide you through the process. - Shipping Charges
Customers may be required to bear exchange shipping charges
In case of damaged/wrong product, we cover the shipping cost - Policy Updates
Kalpotuli reserves the right to modify this policy at any time without prior notice.